Tech Support
Technical Support for CPDMS.net (send email to cpdmsnetsupport@uky.edu)
CPDMS Support Hours: Monday through Friday 7AM-5PM Eastern
CPDMS Support Phone Number: 859-218-2222
CPDMS External Release Calendar Link: CPDMS External Release Calendar
Helpful links and info for CPDMS
Links to CPDMS:
Password reset link:
https://www.kcr.uky.edu/pwm/public/forgottenpassword
Portal:
FES:
Registrars Wiki:
https://confluence.kcr.uky.edu/display/kentuckyregistrarswiki/
Support Hours:
Monday-Friday, 7 AM to 5 PM Eastern Time
Support Phone #:
CPDMS Support Email:
FES Support Email:
Supported Browsers:
Microsoft Edge
Mozilla Firefox ESR
Can’t Connect to CPDMS?
Here are some easy to follow steps that may help.
Make sure it is the right web address: https://cpdms.net
Can you connect via https://cpdms.org ?
Both https://cpdms.net and https://cpdms.org will tell you if there is a problem with your IP address. If you see a red box on the screen, you are trying to connect from an unknown IP.
If you work from home, are you connected to your VPN or Citrix connection? If you are connected, and still see this error, please contact support via the methods listed below.
If you are connecting from a known IP and are having user ID or password issues, please make sure to only use the ID that was supplied to you. If you have your password saved in your browser, please remove it and re-enter it. We do not recommend saving your password in the browser. Your account will lock out for 15 mins after 5 unsuccessful login attempts.
Is it a Tuesday after 5PM Eastern time? If so, make sure to check the release calendar to see if you are trying to connect during a downtime. https://www.kcr.uky.edu/calendar
Sometimes, clearing your browser’s cache will solve some issues in CPDMS. To help with this, we have created this easy to follow walk through that can be found here for Edge users: https://www.kcr.uky.edu/edgecache.pdf and here for Firefox ESR users: https://www.kcr.uky.edu/ffcache.pdf
So what happens if you have done all of this, and you still can’t connect? Easy, give us a call at 859-218-2222 or email cpdmsnetsupport@kcr.uky.edu We are here Monday thru Friday from 7AM to 5PM Eastern time, and are more than happy to figure out what the problem is.
Clearing your cache in Edge:
To clear cache and cookies when using Microsoft Edge, follow the steps detailed below:
Click on the three dots menu button situated in the upper right corner.
Click on Settings.
Go to privacy search and services.
Under Clear browsing data, click on Choose what to clear.
Check the boxes next to Cookies and saved website dataand Cached data and files.
Click on Clear.
At this point we recommend restarting Edge.
Clearing your cache in Firefox ESR
Go to the Tools menu and select Options
Select Privacy and Security on the left side of the screen in this section you will see History, click on Clear History
In the box that comes up. Change the Time range to clear dropdown to Everything
In the Details section, make sure the first 5 boxes are selected and click Clear Now. We do recommend to fully close the browser out and re-launch for best results.
Still having an issue? Give us a call at 859-218-2222 or email cpdmsnetsupport@kcr.uky.edu We are here Monday thru Friday from 7AM to 5PM Eastern time, and are happy to assist you.